PRIVACY POLICY

POLICY STATEMENT

We take data privacy very seriously. We recognise the importance of protecting and respecting your personal data. This Privacy Policy describes the information we collect, how we use that information, to whom we pass the information, your rights and key contact information.

Overview

In order for you to participate in one of our programs or retreats, we need to collect certain personal information about you. Our aim is not to be intrusive, and we won’t ask you unnecessary questions. Any information we receive about you will be subject to strict controls to minimise the risk of misuse, including unauthorised access to, or disclosure of, your personal data.

Please read this notice carefully. Here we set out the basis on which any information we collect about you or from you, or that you provide to us, will be processed by us and other parties so that you can participate in one of our programs or retreats. We commit to using your information only in accordance with the terms of this Privacy Policy.

For the purposes of this Privacy Policy, the term “information” means any confidential and/or personal data or other information related to users of The Evolution of You's Services – including, but not limited to, corporate and individual customers and their connected parties.

By visiting this website, our partners’ websites, or providing your personal information to us, for example by telephone or e-mail, you accept and expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy.

This includes consenting to the processing of any sensitive personal information you provide, as described below in Section 2.

If you have concerns about any of the terms of this Privacy Policy, please contact us at theevolutionofyou@outlook.com so that we can provide further information.

What information we collect

Information you provide to us

You may provide us with information when you browse our social media sites or website, request more information, special requests, apply for or participate in one of our programs, retreats and when you contact us for other reasons.

Initial information & Information we may collect from you

When you request information or contact us in the ways described above, we may capture your name, e-mail, phone number, address and course experience and feedback.
When you take part in one of our retreats, we collect highly confidential and personal sensitive data, including information about your mental, emotional, and physical health, any disability, life experiences, past trauma, and current issues, as well as criminal background (if relevant) and why you would like to do the workshop. It is important we gather this information to ensure your retreat experience is as beneficial as possible based on the individual issues that you are working with. We do not collect or use any other types of sensitive data. If you do reveal other sensitive data, for example in an e-mail, you will be giving express consent for us to process that information by storing the e-mail or other communication.
In order to pay for attendance at The Evolution of You retreats, you may be asked to provide debit/credit card details, including the long number, start and expiry dates and the card verification value code (CVV/CVC). If you require a refund for one of our programs or retreats, we may require your bank information in order to process this refund. In either case, your information will not be retained by us, but by the banking institution in the country where you have applied for the workshop, and/or PayPal according to their regulations. PayPal is PCI compliant through PayFlow. We do not store credit card details nor do we share financial details with any 3rd parties. We only retain your name, e-mail address, payment date and payment amount.

When we communicate

When you communicate with us for customer service or other purposes, including by phone, e-mail or using other methods, we retain that information and our responses to you.

When we speak to you by telephone, Skype, Zoom or WhatsApp, through Facewbook, we collect your name, e-mail, Skype Name, and phone number.

Information we collect when you use our website

When you use The Evolution of You's website we collect information about the device you are using, such as your IP Address, Browser type, Settings, Plugins and Plugin Settings, Device Type, Operating System, IMEI Number, MAC Address, Wired or Wireless Connection, Mobile or fixed-line phone carrier or network. When you are using our site we collect Google Analytics Metrics, Behavioural Information such as mouse-overs, clicks, cursor patterns, and site movements. When you arrive at or leave our website we collect to/from URLs, click-throughs from search engines or links on partner websites.

We place 1st party cookies, 3rd party cookies, web beacons and similar tracking technologies. The cookies we place are persistent and can be blocked by adjusting your browser settings.

Information about 3rd Parties

If it is necessary for you to provide personal information about other individuals in the course of dealing with us, for example emergency contact names or phone numbers, you should do so only where you are authorised by those individuals.

Although the information on 3rd parties is stored for a certain period of time in compliance with applicable law, we will not use it to market to 3rd party.

Additionally, these 3rd parties have the same rights to access and correct information about themselves as registered users of The Evolution of You's Services. You should bring this Privacy Policy to their attention at the earliest opportunity so they aware of how their information will be processed by us and aware of their rights in relation to that information.

When you pay for your workshop through PayPal, your financial data is captured as described above. We otherwise do not collect information about you from other sources.

How we use your information

Our primary purpose in collecting your information is to provide you with a safe, therapeutic, meaningful, and customised retreat experience. We use this information to determine the suitability of the workshop for you. We appreciate the sensitivity of this information and will ensure it is kept secure and only used and disclosed when required to individuals who need to, including the workshop organiser, the organiser or facilitator conducting your pre-workshop interview, and the workshop leaders and facilitators. By submitting your information to The Evolution of You and using The Evolution of You's Services you agree that we may use your information for the following purposes:

Fulfilling your requests

We will use your information to process your registration and so that we can provide you with the best retreat experience possible based on your individual needs.

Communication and customer service

We communicate with our users on a regular basis via e-mail to provide requested services, including:

Responding to customer comments and inquiries;
Sending information and follow-on communications to those who have requested more information;
Communicating with you regarding your interest or registration in one of our retreats;
Sending recommendations for work you can do at home (such as poems to read or meditation practices) after some of our retreat programs.

We communicate with our users via phone, Skype, Zoom, Facebook or WhatsApp to provide our services.

If you do not wish to receive our service communications in a particular way, please contact us to advise us of your preferred communication method.

Device information

We will use this information to improve and streamline our website design to offer a better user experience and product to the customer and a more effective conversion of prospects.

Location information / IP (Internet Protocol) address:

We will use information about your location, derived from your IP address to:

Understand where our potential clients are located, so we know where best to offer our retreats and programs;
Provide geographically targeted advertising; and
For segmental analysis based on your country.

Third party information

We will use anonymised third-party information collected from Google Analytics to:

Improve and streamline our website design to offer a better user experience and product to the customer and a more effective conversion of prospects.
Improve existing, and develop new, products, services, on and offline marketing, and capabilities to assess users’ interests and needs

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and to provide interest-based advertising. You may adjust the settings on your browser to refuse cookies but some of the services on our website may not work if you do so. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Sharing information with third parties

To support our business and provide services to you

The Evolution of You works with third-party service providers who provide important functions that allow us to review and understand website visitor behaviour, safely and securely store the data you send us and pre-workshop interview notes, send newsletters and communications (only upon opt-in), and administrate your registration in our workshops.

By accepting this Privacy Policy and ordering services from The Evolution of You, you expressly consent to the transfer of your data to those third parties for the purposes listed.

Google Analytics uses analytics metrics to review and understand customer behaviour on our site, including linking to your IP address.
Google Analytics and our website hosting provider use IP information to review and understand customer behaviour on our site.
If you book a course or request information about a course through our Contact Form or through e-mail, your information is passed to Jo, who will contact you about your booking or course availability, or to provide additional information about the course.

Credit card associations and legal process

We may also disclose necessary information in response to the requirements of credit card associations or a civil or criminal legal process.

We may disclose or share your information in order to enforce or apply the “Terms and Conditions to Agreement and Process Ground Rules” and other agreements between you and us, or to investigate potential breaches to protect the rights, property, or safety of The Evolution of You, our customers, or others. This includes exchanging information with other companies and organisations and, if required, to obtain professional advice.

Where required by law

We may disclose necessary information to the police and other law enforcement agencies where we are legally compelled and/or permitted to do so.

Data Retention Policy

We are obliged by law to retain your data for 7 years after it is submitted. In some circumstances, such as an enquiry from a law enforcement agency, we may have to hold it longer. We may also retain information if required to protect our interests, for example in case of litigation. When data falls outside those retention periods we will take steps to delete it from our system. Where you have asked us not to contact you, we will retain that information on a ‘do not contact’ list to reduce the risk of us contacting you in the future.

Systems Security Policy

The Evolution of You has security measures in place designed to prevent data loss, to preserve data integrity, and to control access to the data. Only authorised employees of The Evolution of You and our business partners processing data on our behalf have access to your personal data.

We will do our best to protect your information, however we cannot guarantee the security of information you send to us by e-mail or other non-secure electronic methods; any such transmission is at your own risk. Once we have received your information, we will use protective procedures and security features to try to prevent unauthorised access.

System security and monitoring

Our server is protected with an SSL certificate.

Customer responsibilities

We keep our security technology up-to-date to protect your information, but we do not have control over the devices you use to access The Evolution of You Services.

It is your responsibility to safeguard your online information and transactions by taking all reasonable measures which may include the following:

Do not share your information or provide any opportunities for anyone to gain access to your information through your devices, including tablets, phones, watches or laptops.
Log out and close your browser before visiting other websites once you have completed your transactions.
Ensure that you use the latest version of your internet browser and that you have up-to-date anti-virus, firewall and other security software installed on your device.

Customer rights

You have the following rights:

To ask us to correct any information we hold about you if it is incorrect.

Whilst we endeavour at all times to keep your information accurate, we welcome your corrections. You can correct your profile at any time by e-mailing us, and we will respond to you within 2 business days.

To ask us to erase your information if we no longer have any reason to hold it, also known as the ‘right to be forgotten’.

Our Data Retention Policy (see section 7) explains the circumstances when we can or are obliged to retain information, however outside of those periods we will delete your information in line with our data retention policy and on request. We will maintain a record that you made an erasure request to reduce the likelihood of us contacting you in the future but we will use that information for no other purpose.

To ask us to return to you information you provided to us, also known as ‘data portability’.

You can ask us to send you in electronic format the information you provided to us under consent, or for the performance of a contract between us.

To ask us not to process your information where you previously gave consent or where we are exercising our legitimate interest.

If you make a request for us to stop processing your information, we will investigate to see if there is a compelling reason for processing to continue and will discuss the conclusion of the investigation with you.

You cannot object to processing which is a legal obligation or where we must process your information to satisfy a contract to which you are a party. If you previously gave consent and we processed your data on the basis of that consent, you cannot object to that past processing, however you can ask us to stop processing it in the future.

To ask not to be subjected to automated decision making and profiling.

The Evolution of You puts the human factor at the heart of our customer service. We don’t carry out any profiling or other automated decision making.

To ask for a copy of the information we hold about you.

We will endeavour to respond to your request within 30 days, however at time of high demand we may need 90 days to compile a full response.

To ask us not to process your information for marketing purposes.

You can do this by checking or unchecking certain boxes on the forms we use to collect your information, or by contacting us at theevolutionofyou@outlook.com